FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At DOTO™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Depends where you live. It can take from 3 days up to 7-8 days.
Can you tell me more about your shipping process?
We pick pack your order, and we give it to the carrier the next day.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
Right here, and you can search up our manufacturers. All of our products made with care for the planet. The Candy box is all paper, not plastic addatives.
Can I see your certificates?
We have a registrated EUIPO brand, you can search us up at EUIPO website. We have all the certificates needed.
Where are your products made?
All of our product is EU made.
Do you offer samples of your product?
We only offer samples for affiliates, make sure you connect with us for collaboration.